When scripting UCCX call center queues, it's common to put a caller on hold for a defined period of time, then do something with them.  Then, put them on hold again.  This could be to hear a "Thanks for holding.  We'll get with you shortly" every 2-3 minutes with hold music in between. Basic For example, here, you will see a basic call loop.  A call gets queued if...
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There are always “gotchas” when working with Cisco Unified Communications systems, and they are not always obvious. UCCX (Contact Center) is no exception. PROBLEM : A VPN Call Center Agent receives a call from the Contact Center. Upon answering the call, it either just drops with dead air, or the agent hears a fast busy. ENVIRONMENT : The Agent uses IP Communicator to answer calls...
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