Writing Good Solutions – The Short Guide

Writing Good Solutions
I have a problem.  The canooter valve has gotten stuck from a flux-capacitor overload.  Because of this, a server's warp-drive has gone critical.  We have received almost 50 calls so far that user's plasma-coils are popping.  Everyone is looking to me to fix it.  What am I to do? I do like every other great technician/engineer does.  We research.  First, let's check if we've seen this before.  Login to ticketing system.  Check.  Navigate to solutions database.  Check.  Search for "canooter valve plasma coil".  1 result: "Canooter valve frozen.  Reset the plasma coil.  Popping stopped" Oh,...