When scripting UCCX call center queues, it's common to put a caller on hold for a defined period of time, then do something with them.  Then, put them on hold again.  This could be to hear a "Thanks for holding.  We'll get with you shortly" every 2-3 minutes with hold music in between. Basic For example, here, you will see a basic call loop.  A call gets queued if the resource (call center queue) is not available.  I created a variable called "CallQueueHoldDelay".  This is set to 90.  Which means, the call is put on hold (hears hold music), waits 90 sec...